At phpg, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains what personal data phpg collects from Filipino players, how we use it, who we share it with, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
phpg uses industry-standard TLS encryption for all data in transit and AES-256 encryption for sensitive data at rest. Your personal and financial information is stored on secured servers with strict access controls and regular security audits.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data held by phpg. You can exercise these rights at any time by contacting phpg's Data Protection Officer through the platform's support channels.
phpg does not sell your personal data to third parties. We only share your information with trusted service providers who are contractually bound to protect it, and with regulatory authorities such as PAGCOR and the NPC where legally required.
phpg collects only the personal data that is strictly necessary to provide you with a safe, compliant, and enjoyable gaming experience. We do not collect data beyond what is required for account management, KYC verification, and regulatory compliance.
phpg will only send you promotional communications if you have opted in to receive them. You can withdraw your marketing consent at any time through your phpg account settings or by contacting phpg support — no questions asked.
phpg retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Account data is typically retained for a minimum of five years following account closure to meet AML and regulatory obligations.
This Privacy Policy ("Policy") describes how phpg ("phpg," "we," "us," or "our") collects, processes, stores, and protects the personal data of users ("you" or "your") who access or use the phpg online gaming platform at phpg.club. This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
By registering for a phpg account or by continuing to use the phpg platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
phpg is committed to protecting the privacy and personal data of all its users, particularly Filipino players who trust phpg with their information. This Policy applies to all personal data collected through the phpg website, mobile application, customer support channels, and any other phpg service touchpoints.
This Policy should be read alongside phpg's Terms and Conditions and Responsible Gaming Policy, both of which are available on the phpg platform. Where this Policy conflicts with any other phpg document, this Policy shall prevail with respect to matters of personal data and privacy.
phpg acts as the data controller in respect of the personal data it collects from users of the phpg platform. As data controller, phpg determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.
phpg has appointed a Data Protection Officer (DPO) who is responsible for overseeing phpg's data protection compliance. You may contact the phpg DPO at the contact details provided in Section 14 of this Policy.
phpg collects the following categories of personal data from its users:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | KYC verification, age verification (21+), AML compliance |
| Contact Data | Email address, Philippine mobile number, residential address | Account management, support communications, regulatory notices |
| Financial Data | GCash number, bank account details, transaction history, deposit and withdrawal records | Payment processing, AML monitoring, fraud prevention |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, responsible gaming tool usage | Service delivery, responsible gaming monitoring, regulatory reporting |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, features used, click patterns, session duration | Platform improvement, personalisation, analytics |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, dispute resolution, quality assurance |
phpg does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for regulatory compliance, in which case such collection will be subject to additional safeguards and explicit consent.
phpg collects personal data through the following means:
phpg uses your personal data for the following purposes:
phpg processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phpg does not sell your personal data. phpg may share your personal data with the following categories of recipients:
phpg does not transfer your personal data outside the Philippines except where necessary to deliver its services and subject to appropriate safeguards in accordance with the Data Privacy Act.
phpg uses cookies and similar tracking technologies on the phpg platform. Cookies are small text files stored on your device that help phpg recognise you, remember your preferences, and improve your experience. phpg uses the following types of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the phpg platform.
phpg implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While phpg takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your phpg login credentials confidential and for notifying phpg immediately if you suspect any unauthorised access to your account.
phpg retains your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, phpg will securely delete or anonymise your personal data in accordance with its data disposal procedures.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by phpg:
To exercise any of these rights, please contact phpg's Data Protection Officer using the contact details in Section 14. phpg will respond to all valid requests within thirty (30) days of receipt, in accordance with NPC guidelines.
The phpg platform is strictly intended for users who are at least 21 years of age, as required under Philippine law governing casino-style online gaming. phpg does not knowingly collect personal data from individuals under the age of 21. If phpg becomes aware that it has inadvertently collected personal data from a person under 21, it will take immediate steps to delete such data and close the relevant account.
If you believe that phpg may have collected personal data from a person under 21, please contact phpg's Data Protection Officer immediately using the contact details in Section 14.
phpg reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or phpg's data processing practices. Where material changes are made, phpg will notify registered users via the email address or mobile number associated with their phpg account at least fourteen (14) days before the changes take effect.
The date of the most recent revision is displayed at the top of this Policy. Your continued use of the phpg platform following notification of any changes constitutes your acceptance of the revised Policy. phpg encourages you to review this Policy periodically to stay informed about how phpg protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or phpg's handling of your personal data, please contact phpg's Data Protection Officer:
Note: Email addresses above are displayed as plain text for informational purposes only and are not clickable links.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with phpg's response to your data privacy concern.